Return & Refund Policy

Last Updated: July 13, 2026

At Kitchzio, we want you to shop with confidence. Customer satisfaction is important to us, and we're committed to making things right if there's a problem with your order. Please read our Return & Refund Policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included accessories and materials.

• Be accompanied by your order number or proof of purchase.

How to Request a Return

To request a return, please contact us within 14 days of delivery.

Email: support@kitchzio.com

WhatsApp: +1 (929) 548-6027

Please include:

• Your order number.

• A brief explanation of the reason for your return.

• Clear photos or videos if the product is damaged, defective, incorrect, or not functioning properly.

Our support team will carefully review your request and respond as quickly as possible.

If your item arrived damaged, defective, incorrect, or has a manufacturing fault, we'll gladly assist you with a replacement, refund, or another appropriate solution.

Please wait for our return instructions before sending the product back. This helps us verify the issue and provide the correct return address when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, not functioning properly, or you received the wrong product, please contact us within 14 days of delivery.

To help us resolve your request quickly, please provide:

• Your order number.

• Clear photos or videos showing the issue.

• Photos of the packaging, if applicable.

We may request additional information if needed to verify the issue.

Depending on the situation, we may offer:

• A replacement.

• A partial refund.

• A full refund.

• A refund without requiring the product to be returned, where appropriate.

Our goal is always to provide a fair and satisfactory solution.

Return Shipping Costs

If you're returning an item because you changed your mind, ordered the wrong product, or no longer need it, you are responsible for the return shipping costs.

If the return is due to a damaged, defective, incorrect, or faulty item, Kitchzio will cover the return shipping costs whenever a return is required.

Original shipping charges are non-refundable unless the return is due to our error or an approved product defect.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Used, damaged, or altered items due to misuse.

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Perishable goods.

• Hazardous materials, flammable liquids, or gases.

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply request an eligible return and place a new order after your return request has been approved.

Refunds

Once your return is received (if a return is required) and inspected, we'll notify you of the outcome.

If your refund is approved:

• Your refund will be issued to your original payment method.

• Most refunds are processed within 5–10 business days.

• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

In certain cases, Kitchzio may issue a refund without requiring the product to be returned. These decisions are made on a case-by-case basis to provide the best possible customer experience.

If you have not received your refund within 15 business days after approval, please contact us and we'll be happy to assist.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we'll do our best to cancel it.

Once an order has been been shipped, it can no longer be canceled and will instead be handled under this Return & Refund Policy.

Lost or Delayed Packages

If your package appears to be delayed or lost during transit, please contact us.

We'll work with the shipping carrier to investigate the shipment and help find the best possible solution.

Please note that delivery delays caused by customs clearance, severe weather, public holidays, carrier disruptions, or other circumstances beyond our reasonable control are not considered valid reasons for immediate cancellation or refund.

Contact Us

If you have any questions about this Return & Refund Policy, our support team is always happy to help.

Email: support@kitchzio.com

WhatsApp: +1 (929) 548-6027